What are your shipping charges?
Ground orders over $49 ship free. 0rders totaling less than $49 will have a $4.95 shipping fee added.
EXPRESS SHIPPING - Shipping for 3 Day Select and 2nd Day Air is based on the United Parcel Service (UPS) shipping chart, and will be added during checkout.
CANADIAN ORDERS - Ship through UPS Canadian Ground for a flat shipping rate of $19.95. All taxes, brokerage fees, and duty fees are paid for by the buyer. Lightning Lingerie does not include the charges in your order, nor do we pay any of the Canadian taxes or fees of any kind that may be charged upon delivery.
NOTES: Orders to Hawaii and Alaska must ship via UPS 2nd Day Air Only. Shipping not available for P.O. Boxes or APO/FPO addresses. We do not ship to U.S. territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands).
How Will My Order Be Shipped?
We ship all merchandise though UPS, FedEx or USPS. Please note UPS/FedEx cannot deliver to a PO Box or APO/FPO Box addresses. Canadian Orders ship through UPS Canadian Ground ONLY.
When Will I Receive My Order?
Please see below chart for estimated delivery times. We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.
|Ground||1 - 3 Business Days||2 - 5 Business Days||3 - 8 Business Days|
|3 Day Select||1 Business Day||3 Business Days||3 Business Days|
|2nd Day Air||1 Business Day||3 Business Days||3 Business Days|
Do You Ship Outside The United States?
We currently only ship to the USA and Canada
How Do I Track My Shipment?
We will email you a tracking number when your merchandise ships (if available).
Returns and Exchanges
30 DAY RETURN and EXCHANGES POLICY
• Any item eligible for return/exchange must first have a Return Authorization Number (RA#) that will be provided by Customer Service. (Customer Service may be reached through email at email@example.com .
• We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except by law; there are restrictions on the return of some intimate garments. Any garment containing a crotch, panty, hosiery, wigs, bedroom/lingerie costumes and box items are NOT eligible for return/refund.
• Exchanges and Returns take about 15 days to process. In the event that you need to make an exchange and need your product urgently we recommend that instead of exchanging an item you purchase the correct item you want now, before it sells out and you simply return the eligible item for a refund. Our inventory is at a first come first serve basis and we cannot guarantee an item will remain in stock during the exchange time frame.
• If you need to exchange for a different size, simply send the original pair back with the RA# provided, a copy of your invoice and indicate which size/color you would like. Our current system can only provide exchanges in size and color in the same model, if you did not like the style and would like a different model simply send the shoes back for a refund and place a separate order for the desired pair.
• Buyers are responsible for all shipping cost on return items. Shoes need to be returned in their original shoe box, any order sent back without the original shoe box will be denied refund/return. Original shoe box cannot be taped or written on; a $5 USD charge will be applied for any packaging damage. Carefully package the unworn / unused items to be returned and include a copy of your packing slip or invoice indicating if you want a refund or an exchange. We will only refund item cost plus any applicable tax (CA). Shipping cost will not be refunded.
International orders have a 45 Day Return Policy with the same return/exchange restrictions as stated above. For all International exchanges all shipping costs will be at the expense of the buyer. When the order is sent back for a refund the total charge for the items being returned will be refunded. Shipping cost will not be refunded and exchanges will be charged for shipping.
No refunds or exchanges, all Clearance items are final sale.
HALLOWEEN COSTUME RETURN POLICY
Halloween Return/Exchange Policy is valid on orders placed between October 1 to October 14th. Orders placed between October 15-October 31 will be FINAL SALE * NO EXCEPTIONS. All costumes' return deadline will be within 10 business days from receipt. You may return all unworn/unused merchandise with all tags attached in its original packaging within 10 days of receiving items - with a copy of your invoice - for a full merchandise refund or exchange. All accessories are final sale [no exceptions]. This policy does not include lingerie/bedroom costumes.
If you have additional questions please email our customer service team at firstname.lastname@example.org.